Call Center Scoring Gives Companies Competitive Edge In A Sluggish Economy
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These builders are expected to bring some residential flats in Gurgaon in some of the posh areas of Gurgaon like Golf Course Road, Sohna Road, Central park 2 and many more. TiVium Systems, a leader in call recording and call reporting software, offers Call Scoring, an add-on feature to its flagship SonicView call recording software. This module allows its clients to take their call center quality to the next level. It can automate their scoring and evaluation processes and allow them to focus their training on exactly what each agent needs.
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Now more than ever, companies use the valuable information they learn from their customers to enhance operations, route information to appropriate people and allocate resources effectively. Included in the functions of a highly effective call center is the ability for companies to put in place recording, reporting and escort service in delhi monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the extra mile beyond just recording their calls.
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