Delhi - Heart Of India
TriVium Systems, Inc. is a leading provider of business productivity solutions for the telecommunications marketplace. TriVium Systems call recording and call reporting solutions help organizations maximize the value of voice and data convergence. These solutions provide access and insight into business data that help manage costs, boost productivity, improve customer service and enhance security in innovative ways.
Now more than ever, companies use the valuable information they learn from their customers to enhance operations, route information to appropriate people and allocate resources effectively. Included in the functions of a highly effective call center is the ability for companies to put in place recording, reporting and monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the extra mile beyond just recording their calls. Having this competitive edge in place may make the difference between being a short-term player and a long-term success story.
Most major businesses use call centers to communicate and interact with their customers on a daily basis. Some companies also use call centers to perform internal functions, such as help desks, retail, financial support and sales support. Information gathered from customer service agents and their interaction with clients can have a huge impact on a Companys productivity, customer service quality and its ability to compete in a recessionary, sluggish economy where budgets are tight and resources are lean.
Use to coach, train and evaluate agent performance
Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
Apply a specific weightage for each question within a call scoring section
Evaluate across multiple agents as well evaluate the same agent over a period of time
Re-evaluate how an agent has improved after training
Identify future training needs
TiVium Systems, a leader in call recording and call reporting software, offers Call Scoring, an add-on feature to its flagship SonicView call recording software. This module allows its clients to take their call center quality to the next level. It can automate their scoring and evaluation processes and allow them to focus their training on exactly what each agent needs. By continually training on each agents weakest areas, customers will consistently be raising the overall quality bar of their call center.
(3) Dilli Haat - Dilli Haat is a open air market which is located in many parts of Delhi like Janak Puri, Pitampura, INA. There are variety of foods available in Dilli Haat - Momos, Chicken, Kahwa, Pooranpoli and Dhokla. All indian foods are available at this place. Also you can see the variety of indian cultures of different states. A very nice place for spend few time with your family and friends.
An increasing number of companies listen to recorded calls to ensure that their agents are following certain processes. Call Scoring helps managers handle this process within their call recording software by allowing them to create evaluative and scoring templates. A template consists of various questions that a supervisor can answer while listening to a call. Answers can be either Yes/No or can be on a point scale while each question can be given a certain weightage. A number of different templates can be created and applied if the call center supplies services for multiple companies.
New Delhi is one of the metro cities of India. Which is also a capital of India. New Delhi is situated at North India. It is a political area, Because many politician are lived at New Delhi.rashtrapati bhavan, Sansad Bhawan, supreme court, India Gate is one of the Political monuments of New Delhi. Every year Republic day is celebrated at India Gate and Independance Day is celebrated at Lal Quila. All ministers including Prime Minister, President, Chief Minister, Head officers of Indian Army, Navy, Air force come to celebrate this occasion. New Delhi is also famous for his Forts - Lal Quila, Humayun's Tomb, Feroz shah kotla fort, Purana Quila, Qutub Minar etc. There are many tourist attractions - Temples, Markets, Cinemas, Restaurants, Zoo etc. New Delhi is one of big cities of India, So Delhi is connected with domestic and international cities by air, train, road and ships. You can easily reach New Delhi from any corner of earth. New Delhi is a perfect place for any tourist. Now i will tell you some main attractions of New Delhi.
There are a lot of programs in the region of the countryside that can be advantageous.
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