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Now more than ever, companies use the valuable information they learn from their customers to enhance operations, route information to appropriate people and allocate resources effectively. Included in the functions of a highly effective call center is the ability for companies to put in place recording, reporting and monitoring tools to capture and score performances of their employees. Call scoring and evaluation has recently come to the forefront of call center activity because of the fact that it provides businesses the opportunity to go the extra mile beyond just recording their calls. Having this competitive edge in place may make the difference between being a short-term player and a long-term success story.
Use to coach, train and evaluate agent performance
Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
Apply a specific weightage for each question within a call scoring section
Evaluate across multiple agents as well evaluate the same agent over a period of time
Re-evaluate how an agent has improved after training
Identify future training needs
TiVium Systems, a leader in call recording and call reporting software, offers Call Scoring, an add-on feature to its flagship SonicView call recording software. This module allows its clients to take their call center quality to the next level. It can automate their scoring and evaluation processes and allow them to focus their training on exactly what each agent needs. By continually training on each agents weakest areas, customers will consistently be raising the overall quality bar of their call center.
Most major businesses use call centers to communicate and interact with their customers on a daily basis. Some companies also use call centers to perform internal functions, such as help desks, retail, financial support and sales support. Information gathered from customer service agents and their interaction with clients can have a huge impact on a Companys productivity, customer service quality and its ability to compete in a recessionary, sluggish economy where budgets are tight and resources are lean.
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TriVium Systems voice recording, quality monitoring, call accounting and call reporting solutions are used by small, medium and large enterprises across the North American marketplace. Its customers span various industries including, but not limited to: call centers, collection agencies and law firms, financial institutions, insurance, healthcare, educational institutions, government, assisted living and retirement homes, hospitality, real estate and much more. Most solutions are phone system agnostic they work with IP, digital and hybrid phone system - and can be deployed on single or large multi-location environments.
The biggest reason why Russian brides search for a foreign man is the severe shortage of Russian men, to many its hard to understand, is three shortage of Russian men in Russia?. Russian women outnumber men 3:1 so there simply is not enough Russian men to go around. For many reasons which will not be looked into know Russia has a shrinking population of men, to put it in simple terms there is not enough men in Russia for all of the women, this leads to a lot of competition to find a suitable Russian man to marry. To further make things even harder for women all young Russian men have to serve in the army for one year, so many have no time for commitment. Another major factor is Russian men are predominantly heavy drinkers, this is something that is ingrained into Russian mens mentality. Another reason is many Russian men are not financially stable enough to have a long term relationship, the men who are financially stable have such a wide choice of beautiful Russian women, it is very common for them to have several women on the go at the same time. So as you can see it is no wonder that Russian women search for a foreign partner.
