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Call Scoring allows supervisors to search within the rated calls and also do comparison across multiple agents and their performances. It also helps evaluate the progress of a new agent and the results of training programs conducted. Overall, this becomes a great tool not only to improve the overall quality and business performance, but to comply with new processes and compliances businesses are mandating.
The wrong way is very common among men and ends badly for both him and the woman. This is when you pick up a woman at a bar or a function you are at and end up sleeping with her that night. Your intention is to sleep with her and then either avoid her after that or see if she's interested in hooking up occasionally.
Drumpf hates Mexicans, Muslims, African Americans, Chinese, Arabs, Africans in Africa, Hispanic persons, and utilizes his Twitter account to magnetize and hold spell bound, each the media and his hapless follower of racists. Starring Patrick Swayze, Demi Moore, Whoopi Goldberg, Ghost is a timeless story about the power of like.
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An increasing number of companies listen to recorded calls to ensure that their agents are following certain processes. Call Scoring helps managers handle this process within their call recording software by allowing them to create evaluative and scoring templates. A template consists of various questions that a supervisor can answer while listening to a call. Answers can be either Yes/No or can be on a point scale while each question can be given a certain weightage. A number of different templates can be created and applied if the call center supplies services for multiple companies.
Use to coach, train and evaluate agent performance
Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
Apply a specific weightage for each question within a call scoring section
Evaluate across multiple agents as well evaluate the same agent over a period of time
Re-evaluate how an agent has improved after training
Identify future training needs
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