Gurgaon City And Gurgaon Malls
Being a Multi-storied mall, it is affluent with a three-screen multiplex, a food court and major brand stores such as Nakshatra, Reebok and Dominos. Offering great ambience and terrific visual splendor to guests, Mega Mall of Gurgaon is spread over an area of 30,000 sq.ft.
It is spread over an area of 3. 89 acres and comprises of company owned product outlets having a vast range of latest offerings. Sahara Mall being located on the Mehrauli-Gurgoan road is named for its distinctive design and state-of-the-art facilities. The wide spectrum of merchandises ranges from eye-catching jewelry, elegant clothings to stores of prominent brands like Pantaloons and Raymonds.
Gurgaons Metropolitan Mall is a fully air-conditioned mall with a seven-screen multiplex, departmental stores and food joints. It is extended over an area of 400, 00 sq.ft and houses stores like Nike, Shoppers Stop, McDonalds, PVR, and Benetton. Mega Mall of Gurgaon is another hotspot for the fanatic shoppers to visit.
Use to coach, train and evaluate agent performance
Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
Apply a specific weightage for each question within a call scoring section
Evaluate across multiple agents as well evaluate the same agent over a period of time
Re-evaluate how an agent has improved after training
Identify future training needs
Most major businesses use call centers to communicate and interact with their customers on a daily basis. Some companies also use call centers to perform internal functions, such as help desks, retail, financial support and sales support. Information gathered from customer service agents and their interaction with clients can have a huge impact on a Companys productivity, customer service quality and its ability to compete in a recessionary, sluggish economy where budgets are tight and resources are lean.
Delhi is the well developed city in India. Everyday, a large number of candidates are visiting to Delhi. This city has some unique place to visit. The presence of large number of religion, cultures and caste makes the city diverse. Delhi has the most renowned monument and milestones such as Lodhi Gardens, India Gate, Qutub Minar, Lotus Temple, Humayuns Tomb, Raj Ghat, etc. This city attracts large segments of tourists from various parts of the world. Hotel accommodation has never been a problem in this city. You can easily access all types of hotels. This city has wide range of hotels ranging from five star hotel, budget hotel, three star hotel, cheap hotel, luxury hotel. These hotels are located near Airport.
Recording calls is an important step in the quality monitoring process. The supervisor should be able to replay a call. It is important for the agent to listen to their own calls subsequently for self-assessment.
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