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TiVium Systems, a leader in call recording and call reporting software, offers Call Scoring, an add-on feature to its flagship SonicView call recording software. This module allows its clients to take their call center quality to the next level. It can automate their scoring and evaluation processes and allow them to focus their training on exactly what each agent needs. By continually training on each agents weakest areas, customers will consistently be raising the overall quality bar of their call center.
Use to coach, train and evaluate agent performance
Can be used by different functional managers, such as quality assurance managers, sales managers, support managers, compliance managers, etc.
Create different types of questions that pertain to each function so that respective managers can evaluate agents based on certain criteria
Apply a specific weightage for each question within a call scoring section
Evaluate across multiple agents as well evaluate the same agent over a period of time
Re-evaluate how an agent has improved after training
Identify future training needs
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India Gate: India Gate, though not as old as the Qutub Minar, still manages to hold its own in terms of historical importance. It is a war memorial and makes the surroundings extremely picturesque. Delhi trip shall be incomplete without visiting this landmark monument.
Red Fort: Red Fort is another old monument that now witnesses Republic Day celebration each year on 26th January. It is advisable to visit this site during the evening (at around sunset) so that you can make the full use of your trip and also get to see the light & sound show. The show glorifies the freedom fighters and the brave martyrs who contributed towards the birth of independent India. If you are looking for more historical forts, then you can also catch Delhi to Goa flights and head to Goa, the state of magnificent forts & churches.
Call Scoring allows supervisors to search within the rated calls and also do comparison across multiple agents and their performances. It also helps evaluate the progress of a new agent and the results of training programs conducted. Overall, this becomes a great tool not only to improve the overall quality and business performance, but to comply with new processes and compliances businesses are mandating.
Delhi roars like a tiger when it comes to shopping! It is one of those cities where the young girls can be found to flash cleavage and boys too are quite conscious about fashion. Amazingly for you, you can walk into a bright mall and peep into branded retails or you can head to local bazaars where non-branded stuffs are sold at low prices. No matter what kind of a shopper you are, dont miss out on visiting Chandni Chowk! It is like Thailands China Town where fashion, food and culture congregate to give you a breathtaking experience.
These flats have all contemporary facilities like water or power supply, security, privacy, open spaces and so on. You will also find conventional flats, luxury villas and well furnished studio apartments. If you have savings and want to get flats in the city, then studio apartments is the best option. This is not only affordable and comfortable but also well equipped with all modern facilities. This studio apartment is also available for rent. Therefore, if you are looking for a living option on temporary basis, then well equipped studio apartment is the best choice.
TriVium Systems voice recording, quality monitoring, call accounting and call reporting solutions are used by small, medium and large enterprises across the North American marketplace. Its customers span various industries including, but not limited to: call centers, collection agencies and law firms, financial institutions, insurance, healthcare, educational institutions, government, assisted living and retirement homes, hospitality, real estate and much more. Most solutions are phone system agnostic they work with IP, digital and hybrid phone system - and can be deployed on single or large multi-location environments.
Delhi is a delicious mix of forts, museums, monuments and temples. Plus, the culinary delights of being in Delhi will surely make you go crazy in joy. From the exotic restaurants lined up in the streets to the mid-range eateries to the roadside vendors- the food is available in all kinds of price range and for once you would like to taste every bit of what the city has to offer.
Qutub Minar: One of the most famous and iconic landmarks of Delhi is the towering Qutub Minar. It is majestic, magnificent and the tallest brick minaret in the world. Since it was built nearly 1000 years back, so it holds a lot of heritage and historical importance.
